Frequently Asked Questions
Are Bask & Bins products safe for my child?
Absolutely! Our products are hypoallergenic and thoughtfully designed with organic materials, ecologically friendly fibers, and free from toxic finishing agents. We're on a mission to ensure that the garments that wrap your child first are made with the highest quality.
What age groups are Bask & Bins products for?
Our products are designed for infants and toddlers up to 5 years of age.
How to I properly care for Bask & Bins products?
Each item contains specific wash and care instructions listed on the product label/tag. Please follow the instructions listed to ensure the longevity of your Bask & Bins' product!
How long does it take for my order to ship?
All orders are processed within 48-72 hours and are shipped via UPS Ground or USPS. Since UPS and USPS are third party providers, we're unable to 100% guarantee that your order will be delivered on a specific date—occasionally a weather or operational delay could impact your delivery by a day or so. We recommend keeping a close eye on your order's tracking numbers for delivery updates.
What is the cancellation/return policy?
Due to the nature of our products refunds and returns must be made within 7 business days from date of delivery. Please contact us at firstname.lastname@example.org or use our contact form with any questions or concerns related to your order and we'll be happy to assist to ensure your satisfaction.
Can I use any form of payment?
We accept Visa, MasterCard, American Express, and Discover, as well as Apple Pay, Google Pay, and PayPal.
Data & Information
Will my personal information be safe?
Bask & Bins secures your personal information from unauthorized access, use, or disclosure. When personal information (such as a credit card number) is transmitted it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
Why am I receiving emails?
From time to time, Bask & Bins may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.
If you would like to stop receiving marketing or promotional communications via email from Bask & Bins, you may opt out of such communications by Replying STOP to opt-out of receiving future text messages related to your order or unsubscribe from any email sent to you.