FAQS

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Frequently Asked Questions

Products

Are Bask & Bins products safe for my child?

Absolutely! Our products are hypoallergenic and thoughtfully designed with organic materials, ecologically friendly fibers, and free from toxic finishing agents. We're on a mission to ensure that the garments that wrap your child first are made with the highest quality.

What age groups are Bask & Bins products for?

Our products are designed for infants and toddlers up to 5 years of age.

How to I properly care for Bask & Bins products?

Each item contains specific wash and care instructions listed on the product label/tag. Please follow the instructions listed to ensure the longevity of your Bask & Bins' product!

Orders

How long does it take for my order to ship?

All orders are processed within 48-72 hours and are shipped via UPS Ground. Since UPS is a third party provider, we're unable to 100% guarantee that your order will be delivered on a specific date—occasionally a weather or operational delay could impact your delivery by a day or so. We recommend keeping a close eye on your order's tracking numbers.

What is the cancellation/return policy?

Due to the nature of our products refunds and returns must be made within 7 business days from date of delivery.  Please contact us at sales@baskandbins.com or use our contact form with any questions or concerns related to your order and we'll be happy to assist to ensure your satisfaction. 

Can I use any form of payment?

We accept Visa, MasterCard, American Express, and Discover, as well as Apple Pay, Google Pay, and PayPal.

Data & Information

Will my personal information be safe?

Bask & Bins secures your personal information from unauthorized access, use, or disclosure. When personal information (such as a credit card number) is transmitted it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol. 

Why am I receiving emails?

From time to time, Bask & Bins may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. 


If you would like to stop receiving marketing or promotional communications via email from Bask & Bins, you may opt out of such communications by Replying STOP to opt-out of receiving future text messages related to your order or unsubscribe from any email sent to you.

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Have questions that aren't answered above, or a general inquiry?